These can become an "open tap", so knowing the value of the hours dedicated to a client's FEE during the year is essential information at the time of its renewal. Compare the services that are quoted with a market rate (AAFF, Banner, etc.) with the sale price of the hours dedicated. "How much would I have had to bill for this service if I had done it by the hour." Reviewing what has actually been billed allows us to make strategic decisions, such as adjusting rates, proposing a rate per customer, etc. Manage the productivity of the departments and the nature of their dedication in the agency: it is about knowing the hours dedicated to billable projects over the total hours registered ("Time Utilization").
Analyze the dedication to "types of projects", such as New Business, FEEs, internal projects, pro bono, etc. Strategic information that allows us to answer questions such as: should we spend more time on New Business? Can we continue dedicating those hours to internal projects? Why does this agency department have such a low % Billable Hours? POINTS AGAINST Canadian Hospitals Email List There is no need to know when we dedicate more hours than budgeted : some agencies do not budget for hours, but with agreed rates and, in addition, it is very complicated to bill overtime later. Rejection by agency staff : Some people think that employees will feel watched and forced to justify their eight hours a day of work.
In addition, in some cases, overtime, not normally paid, could be reflected. Distrust in the veracity of the information provided by the time sheets, since it depends, in some cases, on the good faith of the person who creates them. The recording of daily hours can never enter the routine of the agency staff. Simply, it is not in the culture of the sector or the country. Knowing in advance the clients who make losses and profits : "We know exactly with which client we lose money and for what reason. Having the detail of the hours would not provide much more information and, more importantly, it would not solve the problem." "Philosophical/ethical" discrepancy between an administrative and bureaucratic control tool such as time sheets, in a sector where the essence is creativity. They are two opposite concepts! The refusal to convey to its employees that the agency values the speed of execution more than the quality or creativity of the work.